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Get better at making observations. Avoid statements that can be seen as blaming or shaming. Instead of “You never sent me the email” try “I missed the email.” Instead of “You’re not making sense” try “I’m having trouble understanding.” Learn more by reading this blog post: The Power of Observation Get better at making observations. For example,...

At Level 6 on the Ladder of Leadership decisions are made by the people doing the work without your involvement. Leaders put into place the structure that pushes authority for decisions to those with the information. Let the people doing the work make the decisions about the work. Learn more by reading this blog post: Use...

Can the words we choose when seeking information from people affect the way they answer? Yes. Can the words we use actually change what we think we saw? Yes.  According to Psychologist Elizabeth Loftus, we see what we are programmed to see. In the 1970s she and her colleagues conducted a series of experiments showing how memory can...

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