The key is to make it easy for people to come up with suggestions for improvement. Here’s Peter with an example from Electrolux in the Netherlands.
So if you’ve had a new kitchen fitted recently, chances are your washing machine or fridge started off in a place like this-this amazing warehouse and electronics warehouse serving the Netherlands and the Benelux area. And I’m here with Rachid Ragueb, who’s the warehouse manager. And Rachid has just been using a number of different techniques, including Intent-Based Leadership, to help identify some amazing improvements, including saving time from four hours to pack a pallet to just half an hour. But one of the things which is really interesting is this, which is a table, which helps us to visualize what the opportunity for improvement might be. Rachid, would you like to just explain to us how this works?Of course. Now, it’s really easier to visualize things on the table to put it like this, for example, use this one as a pallet, use this guy here. And yeah, maybe easier to add more. So the key thing is we’re making it easy for people to come up with suggestions for improvement. So rather than having to write a business case, put lots of detail down, just visualize it and make it easy for people to say, “what if we did that?” And then you produce the type of great results that we’ve been seeing. So our Nudge to you this week is: how do you make it easy for people to contribute ideas for improvement? And how can you visualize your process and bring it to life?I’m Peter Russian with Rachid Ragueb, in Electrolux, in the Netherlands. That’s your Leadership Nudge.