We have to actually use a process for a while after making a change in order to measure the effect of the change. If we are trying to tweak a process continuously, we never stabilize the process enough to really know the effect of any given change. Improve in steps to increase the learning along...

Organizations are biased towards continuing whatever action they are doing. Leaders want to inject moments of thinking and decision into this continuous stream of action. This makes it safe to change the course if needed. Organizations are biased towards continuing whatever action that they’re doing. The reason for this is because we’ve made the decision...