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Get better at making observations. Avoid statements that can be seen as blaming or shaming. Instead of “You never sent me the email” try “I missed the email.” Instead of “You’re not making sense” try “I’m having trouble understanding.” Learn more by reading this blog post: The Power of Observation Get better at making observations. For example,...

At Level 6 on the Ladder of Leadership decisions are made by the people doing the work without your involvement. Leaders put into place the structure that pushes authority for decisions to those with the information. Let the people doing the work make the decisions about the work. Learn more by reading this blog post: Use...

Use the Ladder of Leadership to become a “Know, Don’t Tell” leader. watch this Nudge for more information Leadership Nudge® 327 – Be a “Know, Don’t Tell” Leader One of our frameworks is focused on this idea of knowing and telling. And the idea is, you want as much as possible to be a “Don’t Tell”...

Use the Ladder of Leadership to move from a permission-based team to an action-based team that takes ownership and gets things done. It’s a magic tool. I don’t want to over complicate this idea of Intent-Based Leadership. It’s really very, very simple. Every time someone comes to you and says, tell me what to do,...

Operating at Level 5 on the Ladder of Leadership benefits your work environment. When intent is stated before the action takes place, there is a high level of transparency, communication and ownership. Acting at level 6 and 7 is actually less psychologically safe because we can only comment after the action has occurred.

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