Today, I’m at my favorite local grocery store and they’ve just finished a complete remodel.
It has been a confusing and frustrating process for me, because I used to know where everything was – now I don’t.
The thing is, the employees here have been wonderful about recognizing that frustration that their customers are having and supporting and encouraging people through the change.
So, they’ve been going around and asking, “Hey, have you found what you’re looking for? Can I help you with something?”
So, the next time you’re going through a change in your organization, acknowledge where your people are at. Acknowledge that there’s some frustration with this change, that there’s confusion around what we’re supposed to do.
Then, support and encourage them through the change.
I’m Jenni Jepsen with your Leadership Nudge. Let us know how it goes.
