Leadership Nudge™ – SCRIPTING FOR TEAMS
Have you ever seen a really high performing team operating where people are saying things and everyone know exactly what the other person is doing? They are getting the right information at exactly the right time. Well, that comes about because of scripting. Scripting is where we choose the words or we deliberately script up the words that we are going to say to make the procedure happen.
Most procedures state a sequence of operations – what needs to happen. Often they don’t say the words that are needed to make those things happen. There may be information that another team member needs that I have, or the information someone else has that I need.
So what we do is. If you have multiple shifts, you have each shift take a whack at the script and then they pass the script from shift to shift. Each shift iterates the script. It’s great training because they have a physical thing that you can check. And they are each building on each other’s work. And at the end they have a better sense of what they all need to say to make the thing happen.
Our Leadership Nudge to you this week is this:
Try writing the script for a process or procedure and let your team edit it.
Let us know what how it goes!
Enroll for the Leadership Nudge™ – www.davidmarquet.com