The next time someone reports a mistake to you, respond with the words, “Thank you!”
If you find the mistake, go to the person, let them know you found the mistake, but let them know it’s ok.
You know that there was a mistake made, but you’re going to learn from it.
Training your brain to react positively to a mistake is one of the best things you can do as a leader.
It makes is safe for your people to report mistakes to you.
You can’t fix things that you don’t know about.