A Leader’s Guide to Listening
Effective Listening is Not About You: It’s About Them
Effective Listening is not hearing every word said.
Effective Listening is about ensuring that the person talking to you feels heard.
Effective Listening Takes Effort
Effective Listening requires giving our full attention.
Giving our full attention is not always easy and takes practice.
If you get this right you may avoid pain for yourself and others. You may be able to save a relationship.
Follow these three essential steps to making others feel heard:
S.O.S.
- Stop what you’re doing
- Open your ears
- Show you understand
