When we use self-deprecating language, we negate the words that follow. Stop saying things like “I’m just . . . a receptionist . . .” or “I’ve been here just two years . . .” Instead, remove the word “just” and say what you think and what you see. Your voice matters! Hey, here’s a...
When inviting feedback, be specific with your request. This makes it easier for people to respond and the information you receive will be more meaningful. I went to get my haircut last week and the hairdresser said, “You seem to come in here a bit more often these days.” And she was right. And I...
Changing behavior and keeping resolutions can be hard. Watch David explain how using different words can help. Hey everybody! Hope you’re doing well. Happy New Year! I’ve got something to help you maintain a New Year’s resolution, or just be able to maintain your resolutions or change habits easier. And the trick is that when...
Continuous improvement is a balance between ‘thinking’ and ‘doing.’ Watch David explain. I’m here in Tahiti and the shape of this bridge represents how we think about what some people call “continuous improvement,” or the balance between thinking and doing. The flat treads represent the action moving forward. The vertical risers represent the pause /...
The tensions between efficiency and resilience are highlighted during situations like the Ever Given blocking the Suez Canal. When thinking about your company’s strategic positioning, evaluate if you’re over biased towards efficiency and if you need to buy some resilience. I love this picture of the Ever Given stuck in the Suez Canal because it...
When making decisions, schedule time in the future to revisit those decisions and processes. This practice creates opportunity to ensure your processes are relevant and appropriate given the current environment. Hey, hey, I’m in Switzerland with the greatest cheese on the planet, Gruyere. Now this Gruyere has an expiration date on it, and it makes...
