Psychological safety is the foundation of a resilient team. People have to feel safe to make decisions, to speak up if they have a different perspective, and to call out when they have made a mistake.
Leaders can’t tell people they have to speak up. And we don’t know when someone chooses not to speak up. The key to building psychological safety is a combination of the wordsleaders use and the practices they deploy to make it easier to speak up.
Intent-Based Leadership is a system of language and practices which helps leaders to make it safe for people to take responsibility, speak up, and call out their mistakes.
You can’t order people to speak up, you have to make it safe.
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