We received this question recently. “What about the paperwork? My team loves the operations, but it’s not so great with the paperwork.” Here’s David with an answer. Got a question recently. What about the paperwork? My team loves the operations, but it’s not so great with the paperwork. But look, paperwork is important. Imagine that...
Leaders create opportunities for people to ask questions, but also pose questions to start conversations. This helps Leaders provide the information needed for clarity. Here’s Peter with more. It’s another lively session of the Prime Minister’s questions, live from the House of Commons in London where the Prime Minister undergoes a weekly interrogation from MPs...
Leadership Nudge® 397 – Let’s Provide Information
April 1, 2023by
Leaders provide information to help mitigate anxiety and mistakes. Here’s David to Heathrow Airport with an example. “Provide Information” is one of our practices. Sometimes we say, “Provide information not instructions.” But you can start by simply providing information. I’m on this shuttle bus in Heathrow. I’m going from terminal 4 to 2, which is...
Top-down organizations make it difficult for information to flow from the bottom up. Here’s Peter, in Iceland, with more. Look at these sensational waterfalls here in Gullfoss, in Iceland. It’s just absolutely amazing and a stunning amount of water, which is cascading down just day in and day out. Of course, your organization’s information can...
Leaders give information, not instructions, so people with control can make better decisions based on that information. Here’s David with an example. Professionals pass information. Amateurs give instructions. When I see a couple of people trying to park a car, or some volunteer is going to help you park your car, it was always they’re...
Leadership Nudge® 384 – Change Your Perspective
April 1, 2023by
De-escalate your emotions in stressful situations by imagining you are observing the situation from another vantage point. Watch as David explains the value of getting out from behind your own eyeballs. If you’re going into a stressful event (maybe it’s an evaluation or feedback for you) and you anticipate you might get kind of your...
Leadership Nudge® 383 – Change “to me” to “for me”
April 1, 2023by
David suggests how to move toward a growth mindset by replacing one simple word. I received a one-word hack, which I think is genius. And the idea is this: Instead of saying “to me” you replace it with “for me.” So instead of “Why is this happening TO me?” – “Why is this happening FOR...
Leadership Nudge® 382 – Bring Me a Rock, part 2
April 1, 2023by
Leaders can provide Organizational Clarity during the initial decision phase of a project to guide the team. With that clarity, the team can present several options to keep the project moving in the right direction. Watch David explain. Hey! In Nudge 372, I talk about the frustration of the “Bring Me a Rock” game, where...
Leadership Nudge® 380 – Question Master
April 1, 2023by
Practice using open questions to be curious, not compelling. Watch David explain how to become a Question Master. Here’s an activity that will have you practice being curious before being compelling. Have someone write down every question you ask in a meeting = verbatim. What I’m looking for is it needs to be specific enough...
But first . . . redwork When you are asked to work on a project, start by doing some redwork. Then use that work to ask what changes should be made. Gaining clarification on a project is easier when there is a tangible place to start. Hey, you want to earn the right to ask...