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Organizations are biased towards continuing whatever action they are doing. Leaders want to inject moments of thinking and decision into this continuous stream of action. This makes it safe to change the course if needed. Organizations are biased towards continuing whatever action that they’re doing. The reason for this is because we’ve made the decision...

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In a workshop for a global company, a group of senior executives have just watched a short video clip of the Oscars where Warren Beatty opens the envelope for the award he is to announce with Faye Dunaway – pauses, does a double check for another card, pauses again, and eventually shows the card to...

Get better at making observations. Avoid statements that can be seen as blaming or shaming. Instead of “You never sent me the email” try “I missed the email.” Instead of “You’re not making sense” try “I’m having trouble understanding.” Learn more by reading this blog post: The Power of Observation Get better at making observations. For example,...

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When delegating the complete decision to someone else (level 6 on the ladder of leadership) the temptation is to just say “You go make the decision” because we want to get the issue off our plate as soon as possible. It seems like this shows confidence in the other person’s ability to make the decision....

At Level 6 on the Ladder of Leadership decisions are made by the people doing the work without your involvement. Leaders put into place the structure that pushes authority for decisions to those with the information. Let the people doing the work make the decisions about the work. Learn more by reading this blog post: Use...

Use the Ladder of Leadership to become a “Know, Don’t Tell” leader. watch this Nudge for more information Leadership Nudge® 327 – Be a “Know, Don’t Tell” Leader One of our frameworks is focused on this idea of knowing and telling. And the idea is, you want as much as possible to be a “Don’t Tell”...

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Most of us have been programmed to run meetings based on an Industrial Age model that encourages consensus and conformity rather than a free exchange of ideas. Because of this, decision opportunities are missed, and when decisions are made, they are more likely to be a continuation of the current activities, or tacit support of...

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